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Terms and conditions

General

Use of this website and / or register as a user implies acceptance of these conditions.

This page is owned by ECOBIKE . All elements of this site, including its design and contents without limitation are protected by the Intellectual Property laws and Industrial Property and International copyright. Unless explicitly authorized by ECOBIKE You may not reproduce, transmit or exploit the content of this website in any way.

Information and prices

Ecobike reserves the right to modify the commercial offer presented on bicicletaselectricas.es (changes to products, prices, promotions and other sales and service) at any time.

All product prices displayed on the website include VAT, IGIC in the case of purchases made by residents in the Canary Islands.

'MSRP' or 'Public Recommended Selling Price’ is the base sale price of each product. When a product is on discount, the discount on the MSRP that is identified on page.

'Price' or 'Price Ecobike' is the final price at which a product is sold in Ecobike once applied the appropriate discount. This discount appears on page reported as a percentage. When there is no discount 'price Ecobike' and PVP are the same.

Payment

Ecobike.com offers the following payment options:

Card:  Order  processing will start as soon as we receive payment confirmation from the bank. The card payment is made through the payment gateway of Catalunya Caixa  security system "Secure Socket Layer" that encrypts the connection and introduces data on the secure server of the bank. The system supports only secure cards so if you have problems to finish payment, we recommend you contact your bank  to verify that your card is enabled for eCommerce purchases.

Bank Transfer: Upon completion of the order the customer will receive details of their purchase, with the total amount to be paid and the account number where the payment shall be done. (Title: Ecobike, SL IBAN: ES10-2013-0229-4402-0064-8616).

Order processing, will start upon reception and checking of bank payment.

We recommend that you send bank payment confirmation by email to expedite the process. This payment method only accepts payments by bank transfer.
Financing: If you want to finance your purchase, please contact "Fracciona" Our partner company in the field. The name of our agent is Jordi Berrocal Sumalla phone number 609753604 and email jberrocal@fracciona.com .
Ecobike pickup shops: You can pick up your order at Ecobike shops, you will find  the list of shops available on the dropdown options that appear on your computer when you select this payment option. If you select this option you can only pay by credit card or cash transfer.

 

Availability of products and delivering of orders

The estimated delivery time is 5-7 working days for bicycles and spare parts orders and 15 days for batteries with greater than 10 Ah.

In the case those delivery times cannot be achieved, you will be given a new delivery time,  at this point you can  either cancel the order, accept the order on the new delivery time and in the case it is a multiple order part of which can be delivered on time you can get the goods on two shipments according to new delivery dates without paying additional shipping costs.

We recommend that you request special confirmation on delivery date in case you need an article before a specific date.

Although our delivery chain involves suppliers and external logistics agents, we strive to reduce our delivery times to the minimum. In case of incidence we will inform the customer, offering the most appropriate solution for each case.

 

Resolution of incidents and compensation policy

In the event that an order is delayed more than expected or includes an item that cannot be delivered, Ecobike will inform the customer and will do its best to provide a satisfactory solution.

 If there is a delivery delay, Ecobike will inform the customer about the new estimated delivery time and will give the option of delivering in two shipments, at no additional cost to the customer if appropriate.

If the item or order finally could not serve you will choose from the following options:
• Proposed alternative item equivalent in price and features.
• Immediate refund of the amount paid with a credit card or bank transfer.

 

Delivery and financial costs


Shipping cost: They are related to our forwarding and order preparation costs  related to forwarding services by transit agency. Ecobike normally uses SEUR as the Transport Company and regular POST to some destinations.

 Freight to the entire peninsula (except Canary Islands, Formentera, Ceuta and Melilla) have a bike cost 28 € (VAT included) and approximately 15 € (VAT included) for parts and batteries. For other destinations, consult Ecobike.
Consumption and import taxes will be charged to the customer on arrival.
Free delivery Special offers will only apply in Spanish Peninsula and will apply only during the period in which such promotional banners are advertised on our home page www.bicicletaselectricas.es or those pages in which they are publicized.

 If there is a certain period of dates, this will determine the duration of the offer.
Financial expenses: For the financing costs please contact "Fracciona" Our partner company in the field. The name of our agent is Jordi Berrocal Sumalla phone number 609753604 and email jberrocal@fracciona.com .

 

Returns and Claims

Our customers can return the order within fifteen days after reception of goods.

Customer needs to state their intention to return the goods by sending an email to ecobike@ecobike.com  within 3 days of receipt of the goods, preferably explaining the reasons for return.
In case of return, return delivery expenses will be charged to the costumer, except in those cases when return is due to a manufacturing defect.

If a there has been a mistake  on our part, we  will collect and deliver the correct  goods  free of charge.

No return will be accepted without: original invoice, original packaging or without 3 day return notice mentioned above.
For complains and/or suggestions,  please send email to ecobike@ecobike.com.

 

Guarantees

The guarantees will be established according to the Law 23/2003 of July 10 of Consumer Goods sale guarantees pursuant to Directive 1999 / 44EC.

We encourage users who have purchased their bike via the Internet to keep the original box for a while so it can be resend to the Technical Service if needed.

The guarantee of bicycles is 2 years, with the exception of consumables.

Battery has a 1 year warranty. However, after the first 6 months it must be proven that the fault corresponds to a manufacturing defect.

Loss of battery life as a result of aging itself, is not a manufacturing defect.

Warranty does not cover parts subject to normal wear and tear of the electric bicycle (tires, chain, brakes, tires, cables ...)

Ecobike is not liable and customer will lose the guarantee if:

User uses components from other manufacturers.

Inappropriate Handling.

Repair in non official Ecobike services.

No presentation of proof of purchase (original invoice).

The Warranty has expired.

Guarantee repairs will only be done if original invoice with frame number.

 

Trade Policy in physical stores

Ecobike is a commercial network specializing in electric bicycles which consists of a web of electronic commerce and an array of shops. Entire Network aims to provide the best service to the final consumer, including in its commercial offer the breadth of catalog and competitive pricing of an online store; as well as technical service, advice and proximity of physical store.

Ecobike website and physical stores of the brand share most of the online catalog and a common business philosophy and service.

All Ecobike commercial network aims to offer the highest quality at the best prices.

Customers who have made online orders and seeking additional information about the status of your order should contact Ecobike directly.

 

Litigation and responsibilities

Ecobike will not be held responsible for the consequences that may result from improper use of the products sold in our website.

Under no circumstances Ecobike.com will be held responsible for any loss or damage of any kind arising out of or relating to the use of this website.

Ecobike shall be indemnified against any damage or injury resulting from the non compliance of the website conditions specially the use  of the contents of this website without permission.

com is a project develop in and for the Internet.

From the team that make up this online shop we respect and encourage the freedom of expression inherent to this medium.

 Therefore we try to improve upon the compliments and suggestions and learn from criticism when they ocur.

Likewise awe will also exercise the right to reply in digital forums and other spaces of opinion when we deem necessary, and we reserve the right to exercise self-defense of our interests in the case that abuse or unwarranted attacks on our public image occur.
If any provision of these conditions is missing or pass to be invalid or become unenforceable under applicable law, such provision would have no effect, but only to the extent that very lack of validity, and shall not affect any other provision of the these conditions.
These conditions of use should be interpreted and governed by Spanish law. Any dispute arising from these conditions shall be settled in court in Girona